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What is your return policy?

We're confident you'll love your crystal. But there are always exceptions. If for whatever reason you aren't satisfied, reach out to us on our Contact Us page.

We'll accept a return of your crystal within 30 days for an exchange or refund, minus the cost of return shipping. We'll refund you within 7 days of receiving your return.

What if my crystal arrives broken?

We check every crystal before shipping, but other people handle your crystal as it moves from our warehouse to your door. So, accidents can happen, but it's rare. If your crystal arrives broken, immediately Contact Us and include a photo of the broken crystal. We'll replace it at no charge.

What are my shipping options?

When you check out, you'll have a number of shipping options that meet your budget and time frame. We also display the guaranteed delivery dates for each shipping option, so you can know for sure that your order will arrive when you need it, and that you're selecting the best shipping option for your wallet.

How will my order be shipped?

We ship the majority of our orders with UPS, but we cannot guarantee a specific carrier. We ship from our headquarters and manufacturing facility in Tampa, Florida.

How long does it take for my order to ship?

Handling times vary depending on the year, but we typically ship same-day or up to 1-2 business days thereafter. We do not process orders on weekends.

I entered the wrong shipping address! How do I change it?

If you entered the wrong shipping address, you are able to change it on your order status page (check your email for this link) and correct the address yourself, as long as the order hasn't shipped yet. Once it ships, we cannot change the address.

My crystal was delivered but I never received it! Can I get a refund?

If your delivery link indicates that your crystal was delivered but you did not receive it, we will file a claim with our carrier on your behalf. We will also work with you to get a replacement crystal shipped to you ASAP. However, we are not able to issue refunds for crystals that are lost in transit.

I bought my crystal for someone special and we broke up! Can I get a refund?

We're sorry to hear that! Unfortunately, breakups can be expensive. We can't offer a refund on crystals bought for someone that you're no longer communicating with, we apologize!

Help! My crystal broke!

It's glass! And glass breaks, so do treat your crystal with care. That's also why we use a lot of bubble wrap when we originally ship your crystal. But we empathize with accidents, because we loved making your crystal as much as you loved receiving it. Generally, we offer a big discount on replacement crystals of the same image and text you used with your original order - but we require a tragic photo of your crystal in pieces in order to do this. Reach out to us on our Contact Us page and give us a short description of what happened, and we'll follow up with a request for proof and let you know what we can do to replace your crystal for a discount. Accidents happen, we hope to make them sting a little less.

I have a shipping or return question that wasn't listed here!

If you've read this far, you probably know that the solution to any question that isn't listed here is to drop us a line on our Contact Us page and we'll reply to your individual situation personally. We'll make sure you'll be talking about us to all your friends - and our goal is to make it good things that you're talking about!